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James Scutt
  • Home
  • About James
  • Projects
    • CX Career Coach
    • CX Accredited
    • Cross-Function CX Engagement
    • ChefCX
    • CX Resources
    • XMCentric.com
  • Keynote Speaking
  • Linkedin
  • Contact
  • More
    • Home
    • About James
    • Projects
      • CX Career Coach
      • CX Accredited
      • Cross-Function CX Engagement
      • ChefCX
      • CX Resources
      • XMCentric.com
    • Keynote Speaking
    • Linkedin
    • Contact

Home | Role Profiles | Career Levels | Resources | FAQ

CX Career Coach > Role Profiles

Role Profiles

Role Profiles detail what a specific role does and the skills needed to do the role. Our portfolio of Role Profiles is growing all the time. 

Executive

  • Chief Customer Officer 

  • Chief Experience Officer 

  • Vice President of Customer Experience  

  • Vice President of Customer Success 

  • Senior Vice President of Customer Operations 

Director/Head of

  • Head of Customer Experience 

  • Customer Experience Director 

  • Head of Customer Insights 

  • Director of Customer Success 

  • Director of User Experience (UX) 

  • Head of Customer Engagement Strategy 

Management

  • Customer Experience Manager 

  • Customer Success Manager 

  • User Experience (UX) Manager 

  •  Customer Service Manager 

  • Operations Manager (Customer Support) 

Lead/Supervisor

  • Customer Experience Team Leader 

  • Customer Support Supervisor 

  • Lead Customer Success Advocate 

  • UX Design Lead 

  • Customer Engagement Lead 

Specialist

  • Customer Experience Analyst 

  • User Experience (UX) Designer 

  • Voice of the Customer (VoC) Specialist 

  • Data Analyst (Customer Insights) 

  • Customer Journey Mapping Specialist 

Support

  • Customer Support Specialist 

  • Help Desk Technician 

  • Customer Success Specialist 

  • Technical Support Representative 

  • Customer Service Assistant 

Entry Level

  • Customer Service Representative 

  • Customer Experience Intern 

  • Customer Engagement Assistant 

  • Support Agent (Help Desk)

  • Data Entry Clerk (Customer Data Focus)

James Scutt is a Chief Customer Officer (XMP, ACXP), expert in directing strategic customer experience programmes, teams & functions to significantly improve customers experiences & deliver business objectives with greater ease.


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