Role Profile: Data Entry Clerk (Customer Data Focus)

The Data Entry Clerk is responsible for accurately inputting and managing customer data within the company’s databases. This role ensures that all customer information is up-to-date and easily accessible, which is vital for supporting customer service and marketing efforts.

• Enter and update customer information in the database.

• Verify and correct data discrepancies.

• Maintain data integrity and confidentiality.

• Generate reports from the database to assist in decision-making.

• Collaborate with other departments to acquire necessary data.

• Assist in data archiving and retrieval processes.

• Strong attention to detail and accuracy in data entry.

• Proficient typing skills and familiarity with keyboard shortcuts.

• Basic knowledge of database management systems and spreadsheet software.

• Good organisational skills and the ability to prioritise tasks.

• Strong communication skills for collaboration with other teams.

• High school diploma or equivalent; additional coursework in data management is an advantage.

• Previous experience in data entry or a similar administrative role is preferred.

• Familiarity with customer relationship management (CRM) systems is beneficial.

Potential to advance to roles such as Data Analyst, Database Administrator, or Customer Service Coordinator. Opportunities to specialise in areas like data management or customer insights.

• International Association for Data Quality and Analytics (IADQA)

• Online platforms like Coursera or Udemy for courses on data entry and management skills.

Updating customer contact details after a phone interaction with a client. Creating and maintaining customer profiles to ensure personalised service delivery. Assisting in compiling a customer database for targeted marketing campaigns.