My Projects

All my projects now reside under the XMcentric family of brands...

Experience Management (XM) Consultancy supporting organisations to kick start or accelerate their Customer or Employee Experience journey.

Home to the family of XMcentric brands...

The XMcentric Academy is an online learning platform where you can learn the skills you need to successfully develop your career.

A Customer Experience industry blog with a wealth of free resources and Experience Management articles.

A free professional membership organisation for customer experience and service workers.

Customer Experience lessons from an award winning chef. 6 CX rules top Chefs work by.

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