Recognised as one of Europe's leading Experience Management (XM) experts, James is a Customer Experience strategist and Business Transformation expert with a unique, high value add proposition. A Non-executive Director, Committee Chair and keynote speaker, James is a Principal Experience Management Catalyst with the Qualtrics XM Institute.
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My Areas of Experience
My Areas of Experience
Keynote Speaking
Keynote Speaking
As an accomplished speaker with a proven track record, I have presented at hundreds of industry events worldwide to large, diverse audiences. My international speaking engagements reflect my commitment to delivering insightful and impactful discussions across a global platform. Read more
As an accomplished speaker with a proven track record, I have presented at hundreds of industry events worldwide to large, diverse audiences. My international speaking engagements reflect my commitment to delivering insightful and impactful discussions across a global platform. Read more
Explore my Projects
Explore my Projects
Free resources to help you understand and navigate a career in the Customer Experience industry.
A free professional membership organisation for customer experience and service workers.
Customer Experience lessons from an award winning chef. Explore the six CX rules top Chefs work by.
Experience Management (XM) Consultancy supporting organisations to kick start or accelerate their Customer or Employee Experience journey.
Explore my Profile further
Explore my Profile further
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