A free professional community interest group for customer experience and service workers. We help you certify your customer service skills, knowledge and credibility to potential employers
Why join?
Completely FREE (No Credit cards needed)
Become an "Accredited Customer Experience Professional" (ACXP for short)
Prove your credibility & Certify your knowledge
Display your eBadge with pride
Get your CV noticed
Independent proof that you are a certified customer service professional, and that you understand the principles of modern Customer Experience & Service.
Use your membership to help your LinkedIn profile, CV & cover letters stand out from the crowd, potentially giving you the edge with new employers.
Every company worldwide is looking for new employees to understand the principles of Customer Experience…
…those that have them are in demand
Why join CXaccredited?
Being a CXaccredited member means you have independent proof that you are a certified customer service professional, and that you understand the principles of modern Customer Experience & Service. Every company worldwide is looking for new employees to understand these principles and those that have them are in demand.
Use your free CXaccredited membership to help your LinkedIn profile, CV and cover letters stand out from the crowd, potentially giving you the edge over other candidates with new employers.
What do you get with your individual membership?
A new status, an "Accredited Customer Experience Professional" or ACXP for short
A CXaccredited ebadge you can place on your LinkedIn or other profiles to prove your professional accreditation
Our exclusive LinkedIn profile health check workbook, "Mastering LinkedIn", that will help you get your LinkedIn profile noticed by recruiters
What happens next?
After you register, you can access...
The CXaccredited e-workbook.
The "Mastering LinkedIn" e-workbook
The link to complete the online Knowledge Check. Don't worry, the workbook contains everything you need to know to complete it
You can take the Knowledge Check as many times as you like once completed you will be able to download your ACXP membership e-badge for use on your LinkedIn profile, CV, or Cover Letters
That's it, use your membership to prove you are CXaccredited professional on your CV, in your job applications and LinkedIn profile and look forward to being able to prove you are a certified Customer Service Professional.
Running a small business?
If your business is to succeed, you must consistently deliver great service to your customers. As a Business Member of CXaccredited you agree to conduct your business by the Code of Conduct detailed below. You should promote this to your customers, giving them the confidence that you will always have their needs at the heart of your business and that they can use you with confidence, time and time again.
A clearly stated customer promise will influence the expectations of your customers. It is a very important tool in improving your customer experience. On the final page you will find the Code of Conduct formatted into a Customer Promise poster that you should display with pride in your business or on your website.
Business Code of Conduct
As a business, we will:
do what we say we will do
follow processes correctly
keep customers informed
protect and respect customers personal information
All team members will:
be helpful, polite, and treat you fairly and with respect
be friendly at all times
be professional at all times
be knowledgeable about our products and services
listen and try to understand customers’ needs
be appropriately efficient for each customer
always try to meet or exceed customers’ expectations
When customers have a complaint, we will:
investigate all complaints quickly and inform customers of the findings
take all complaints very seriously
provide the right information
explain things clearly
say sorry and put it right if we make a mistake
use the complaint to improve how we do things
To continually improve, we will:
endeavor to continually improve our products and service
always strive to make things easy for our customers
use customers feedback to improve how we do things
FAQs
Why is CXaccredited free?
Its our way of supporting people get back to work after the impact of the Covid-19 crisis.
There is no catch, CXaccredited is completely free and we will not be asking you for any Debit or Credit Card details. CXaccredited was founded by James Scutt, an eminent Customer Experience professional and is there to help those that want to prove their knowledge and credibility without the high cost of other membership organisations.
Our hope is that CXaccredited will help in some small way and support people to get back to work.
How long does it take to get accredited?
You can join free, instantly, here on our website. We aim to email you within 48 hours with your welcome email. After that, its up to you when you take your Knowledge check.
How long does my accreditation last?
Your membership never expires however to stay accredited we ask that up uphold the highest levels of Customer Service at all times and confirmed in your knowledge check.
I've changed my mind, can I cancel my membership?
Sure, just contact us and we will delete any record of your membership.
What is the knowledge check pass mark?
When you join, we will send you our "Foundation Workbook". This contains all the information you need, and more, to easily complete your knowledge check. You can take the Knowledge check as many times as you like and your eBadge is issued upon completion. There is no pass mark score, you eBadge is issued for successfully completing the knowledge check.
When will I receive my eBadge?
You will receive your eBadge when you complete your knowledge check. Sorry, we cannot provide printed versions.
When will I receive my "Mastering LinkedIn" workbook?
You will receive your workbook, via email, shortly after joining. Sorry, we cannot provide printed versions.
Is there a learning record I can quote after obtaining my membership?
Yes! you can find that below...
Being an Accredited Customer Experience Professional (ACXP) means that you have demonstrated your knowledge and experience of Customer Experience, and can apply that knowledge to their workplace to deliver great experiences for customers.
What have you learned or demonstrated knowledge of?
The difference between Customer Experience and Service?
How is customer experience measured? (NPS, Satisfaction and Emotion)
Why Customer Experience so important to them and to the company they work for.
How both good and poor customer experience can impact a companies brand and the impact this can have on sales.
Engaging effectively with customers using our Core Competencies:
Friendliness, Professionalism, Knowledgeable, Showing Empathy, Meeting or Exceed Expectations and Timely Service.
Handling complaints
Seeing things through the eyes of their customers by understanding what customers will: See them doing, Hear them saying, Be thinking and be feeling, when they receive good or poor experiences.
Where can I get support?
Simply click here and send us a message.