About me

Click here for details of my experience.

A Non-executive Director and Keynote Speaker with a proven track record of building customer value and delivering bottom line results. Equally well versed at building rigour, scalability and consistency into XM operations as designing, implementing and delivering nationwide CX transformation programmes that exceed customer expectations and enhance shareholder and client value.

Overall, a strong leadership professional with the assertiveness and ability to motivate and inspire large colleague populations whilst instilling vision and customer focus. Excellent relationship building and negotiation skills to board level and the commercial acumen to make fast, sound, commercial decisions that produce sustainable business results across large scale, complex business environments.

In 2019 I founded CXaccredited.com, a service free to help individuals certify their CX knowledge and credibility.

You can find out more about my career history by visiting my experience page or on my Linkedin profile. If you have a question, please contact me. You can also follow me on twitter.

Thanks for visiting.

James