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I am a highly focused and pragmatic customer experience leader with a proven track record of building customer value and delivering bottom line results. Equally well versed at building rigour, scalability and consistency into CX operations as designing, implementing and delivering nationwide CX transformation programmes that exceed customer expectations and enhance shareholder value.
Overall, a strong leadership professional with the assertiveness and ability to motivate and inspire large colleague populations whilst instilling vision and customer focus. Excellent relationship building and negotiation skills to board level and the commercial acumen to make fast, sound, commercial decisions that produce sustainable business results across large scale, complex business environments.
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