About me

Welcome! I'm excited to share my story with you.

Awarded CX Leader of the Year, I am an expert in Customer Experience Management and Business Transformation. Known for combining sales, operations, technology, culture change, and innovation, I bring a unique and valuable insights to businesses.

I have worked hard to gain experience across various professional fields, allowing me to communicate effectively with different stakeholders. I have significant experience in strategy and governance, serving on advisory boards, and delivering major public and media presentations.

My journey has been driven by a strong commitment to creating value for customers and enhancing financial performance along the way.

Leadership Philosophy

Throughout my career, I have honed my skills as an Orchestrator, which is at the core of who I am. I have a passion for bringing people together and establishing effective teams that deliver exceptional results. My focus has always been on organising resources and engaging everyone involved, not just to meet expectations, but to exceed them, creating extraordinary experiences for customers and stakeholders alike.

As I progressed, I embraced my role as a Strategist, devising innovative concepts and translating them into actionable plans that lead to tangible results. I have led numerous large-scale customer experience transformation projects, pushing the boundaries of what’s possible and driving value for both clients and shareholders. My ability to approach challenges with a blend of creativity and practicality has enabled me to explore new ideas while remaining grounded and reliable.

Being a Planner is also integral to my approach. I firmly believe that structure is the backbone of success. I thrive on taking dreams and turning them into practical steps, ensuring that goals are not just set but achieved through careful planning and a methodical mindset. This dedication has allowed me to set up efficient operational structures, processes, and systems that contribute to long-lasting success.

As an effective leader, I take pride in my ability to motivate and inspire large teams while promoting a culture of customer satisfaction. I excel at building strong relationships and negotiating at the board level, making quick, sound decisions that drive results in complex business environments.

Whether in my personal or professional life, I strive to foster collaboration and creativity, always ready to embrace new challenges and opportunities. Thank you for visiting my site, and I look forward to connecting with you as we embark on this journey together!