Qualifications
Qualifications
Please find below a complete list of my qualification areas.
Gained across mutiple certifications.
Experience Management Professional (XMP), Qualtrics XM Institute.
Core Research Expert, Qualtrics
Customer Experience Management Expert (CX/XM), Qualtrics
Employee Experience Expert (EX), Qualtrics
Managing Successful Programmes, MSP
Retail Management, Manchester Metropolitan University
Certificate in Retail Management, Institute of Grocery Distribution
NVQ Assessor
Customer Service/Care
Retail Operations
Business Administration
Book-Keeping & Accounts
Advanced Catering/Hospitality Management
Change management strategies
Shopper Insights
Public/media speaking
Fresh Thinking: The lateral approach to problems
Think Global: International innovation and trend analysis
Leadership Development
Experience Management (XM), SAP
Data Privacy and Information Security
Media Training
GDPR Compliance
Modern Slavery
Equality and Diversity
Unconscious Bias
Anti bribery and corruption
Financial Services Regulatory Compliance
Anti-Money Laundering
Mails Integrity
Health and Safety