In the News

A selection of articles where my work has been showcased.

Judge 2021

UK National Innovation Awards

Appointed to the Board of Directors

The Customer Institute

Setting the global standard for customer centricity

Judge 2021

European Customer Centricity Awards 2021

CX Stars 2021

Voted #24 in the CX Stars Professionals of 2021

Post Office & Kantar

Getting closer to customers

Punk CX Podcast Interview

Industry Case Study

Why customer experience leaders shouldn’t start their careers in CX

Named winner

CX Leader of thr year 2020

Q&A with James Scutt

MyCustomer.com

How Hugo Boss, UK Post Office pivoted to suit COVID-19 customer conditions

How Hugo Boss, UK Post Office pivoted to suit COVID-19 customer conditions

WorkDifferent

With a gobal audience of over 25,000

The Feel Good Factor: CX in the Postal industry

Double page feature

National innovation Awards 2020

JUDGE

Going beyond metrics to improve customer & employee experience during COVID-19

How Post Office became the #1 public services brand in the UK

National Innovation Awards 2019

JUDGE

CX Programme gains international recognition

How Post Office puts CX in the hands of its employees

Brand affinity: It takes a long time to build, but you can lose it in a second