In the News

A selection of articles where my work has been showcased.

How Post Office became the #1 public services brand in the UK

Read at Qualtrics.com

CX Programme gains international recognition

Read on CustomerXM.org

How Post Office puts CX in the hands of its employees

Read on the Qualtrics.com blog

Brand affinity: It takes a long time to build, but you can lose it in a second

Read on CXnetwork.com