In the News

A selection of articles where my work has been showcased.

How Hugo Boss, UK Post Office pivoted to suit COVID-19 customer conditions

How Hugo Boss, UK Post Office pivoted to suit COVID-19 customer conditions

WorkDifferent

With a gobal audience of over 25,000

The Feel Good Factor: CX in the Postal industry

Double page feature

National innovation Awards 2020

JUDGE

Going beyond metrics to improve customer & employee experience during COVID-19

How Post Office became the #1 public services brand in the UK

National Innovation Awards 2019

JUDGE

CX Programme gains international recognition

How Post Office puts CX in the hands of its employees

Brand affinity: It takes a long time to build, but you can lose it in a second