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Headline (18 words)

Eminent Customer Experience XM leader and strategist. Non-executive Director/Chair and keynote speaker with a unique value proposition.

Bio (Short, 59 words)

Eminent Customer Experience XM leader and strategist with a unique value proposition spanning sales, operations, technology, culture change and the hospitality industry. A Non-executive Director/Chair and keynote speaker, James is Head of Customer Experience Strategy & Deployment at the UK Post Office where he directs the nationwide CX transformation programme. James is the founder of and

Bio (Medium, 128 words)

James has been recognised as one of the UK's leading experts in Customer Experience Management. As an eminent Customer Experience XM leader & strategist, with a proven track record of building customer value and delivering bottom-line results.

A non-executive director and board chair with a unique, intentionally broad experience base spanning customer experience, sales, operations, IT, innovation, business transformation and culture change.

Equally well versed at building rigour, scalability and consistency into XM operations as designing, implementing and delivering nationwide CX transformation programmes that exceed customer expectations and enhance shareholder and client value.

Overall, a strong leadership professional with the assertiveness and proven ability to motivate and inspire large colleague populations whilst instilling vision and customer-centricity.

James is the founder of and


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