Recognised as one of Europe's leading Experience Management (XM) experts, James is a Customer Experience strategist and Business Transformation expert with a unique, high value add proposition. A Non-executive Director, Committee Chair and keynote speaker, James is a Principal Experience Management (XM) Catalyst with the Qualtrics XM Institute.
Named CX Leader of the Year, James is recognised as one of Europe’s leading Experience Management (XM) experts. A Customer Experience strategist and Business Transformation expert with a unique, high value add proposition across Sales, Operations, IT/CRM/Digital, Strategy and Governance. A Non-executive Director, Committee Chair and keynote speaker, James is a Principal Experience Management (XM) Catalyst with the Qualtrics XM Institute.
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