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James Scutt
  • Home
  • About James
  • Ventures
    • CX Career Coach
    • CX Accredited
    • ChefCX
    • XMCentric.com
  • Keynote Speaking
  • Linkedin
  • Contact
  • More
    • Home
    • About James
    • Ventures
      • CX Career Coach
      • CX Accredited
      • ChefCX
      • XMCentric.com
    • Keynote Speaking
    • Linkedin
    • Contact

Home | Role Profiles | Career Levels | Resources | FAQ

Explore the world of Customer Experience careers

Free resources to help you understand and navigate a career in the Customer Experience industry. 

The world of customer experience (CX) is booming across the globe, offering exciting and rewarding career paths for various skill sets and aspirations. So, if you're looking for a dynamic field where you can make a real difference, read on!

Let's get started...

Role Profiles

Role Profiles detail what a specific role does and the skills needed to do the role. 

  • Chief Customer Officer 

  • Director of Customer Success 

  • Customer Experience Manager 

  • User Experience (UX) Manager 

  • Customer Experience Team Leader 

  • Voice of the Customer (VoC) Specialist 

View all Role Profiles

Career Levels & Salary Ranges

Career Levels give structure to the seemingly haphazard roles that make up the customer experience industry. 

  • Executive

  • Director/Head of

  • Management

  • Lead/supervisor

  • Specialist

  • Support

  • Entry level

Read more about career Levels

Resources

Our portfolio of free resources will help you make sense of the customer experience industry.  

  • AI Interview Preparation 

  • CX Interview Questions 

  • Customer Experience Industry Trends 

  • CX Industry Glossary 

  • CX Metrics 


View all Resources

Featured Content...

Customer Experience Interview Questions

Read more

Artificial Intelegence (AI) Interview Preparation

Read more

Why We're Here

Have you ever felt like there's a whole world of career opportunities just waiting for you, but you're not sure how to step in?  That's exactly why CX Career Coach was launched. To bridge the gap and bring you closer to your dream job in the customer experience industry! 

We're a dedicated place that supports enthusiastic individuals like you, who are eager to start or advance their careers in customer experience. From roles in customer support to becoming a specialist in customer journey mapping, there's a wide spectrum to explore and plenty of room to grow.

Want to get in touch? We'd love to hear from you...

Contact Form

About James

Recognised as one of Europe's leading Experience Management (XM) experts, James is a Customer Experience strategist and Business Transformation expert with a unique, high value add proposition. A Non-executive Director, Committee Chair and keynote speaker, James is a Principal Experience Management (XM) Catalyst with the Qualtrics XM Institute.


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