Media Kit

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Concise Bio (78 words) 

This is ideal for conference programmes, panelist lists, or as a brief introduction at the bottom of an article. 

As an award-winning strategist with a Chief Customer Officer mindset, James Scutt directs strategic experience programmes that deliver business objectives with greater ease. He is renowned for optimising sales, operations, and digital governance to link strategic goals with wider business objectives, creating substantial value and ROI. His expertise lies in using business maturity investigations to create targeted, prioritised roadmaps that drive measurable improvements and enable organic growth for leading companies.

Standard Bio (112 words)

Suitable for press releases, detailed speaker pages on event websites, and media kits. 

With the mindset of a Chief Customer Officer, James Scutt architects business transformation by embedding customer experience into the core of corporate strategy. His focus is not merely on improving customer journeys, but on engineering a direct link between exceptional experiences and the delivery of key business objectives, creating substantial value and ROI.

His strategic process begins with a rigorous business maturity investigation to identify critical opportunities. From these findings, he builds targeted, prioritised roadmaps that align world-class teams around a unified vision for organic growth. An award-winning leader, James then systematically optimises sales, operations, and digital governance, ensuring every function contributes to achieving long-term targets with greater ease and lasting impact.