Keynote Speaking
As an experienced and highly rated speaker, I have had the opportunity to present at numerous industry events to large audiences and have consistently received exceptional feedback, with a rating of 4.5 out of 5 stars.
My latest speaking engagements:
Leveraging Experience Management during Uncertain Times | In-person masterclass | Oct 22 | London, UK.
Leveraging Experience Management during Uncertain Times | In-person masterclass | Sept 22 | Munich, Germany.
CX Foundation: The Big Interview | Podcast | Sept 22 | Online
Kickstarting your CX Programme | Training | July 22 | Webinar
CX Foundation: Retail Council | In-person round table | June 22 | London, UK
Historic Speaking engagements:
Keynote
Journey Mapping for improved Customer Experience
Audience x 50
Engaging Multi-Channel Journeys
Customer Experience Conference, One America Square London
Audience x 250
Future of Public Service Communications
Westminster City Hall, London
Audience x 70
Customer Experience Management
The Ambassador’s of Belgium's Private Residence
Audience x 50
Customer experience Measurement
Directors Club Webinar
Audience x 120
The future of Voice of the Customer platforms
Financial Services Conference, One America Square London
Audience x 300
Customer Experience Management
The Executive Network Annual Congress
Royal Garden, London
Audience x 150
Retail Design Expo
Olympia, London
Audience x 100
Engaging the Digital Customer
The Dorchester, Mayfair, London
Audience x 75
Evolution of ‘in-store’
Webinar
Audience x 400
Customer experience directors workshop
Warwick University
Audience x 90
Customer experience
Webinar, Rant & Rave
Audience 500+
