My Events

I am a highly rated speaker and have presented at multiple large scale industry events and received an unusually high feedback rating from delegates.

"It was very clear that James has a wealth of experience in driving innovation. He is also an excellent and inspiring presenter. The audience was captivated by his talk from beginning to end.”

Nicole Hinge, Managing Director at

Listed below are some of the venues and events I have presented at. My average delegate feedback rating is 82%.

Click to watch the video now


Audience x 100+


Salt Palace Convention Center, Utah, USA

Audience 16,000+

The O2, London

Audience x 2000


Journey Mapping for improved Customer Experience

Audience x 50

Engaging Multi-Channel Journeys

Customer Experience Conference, One America Square London

Audience x 250

Future of Public Service Communications

Westminster City Hall, London

Audience x 70

Customer Experience Management

The Ambassador’s of Belgium's Private Residence

Audience x 50

Customer experience Measurement

Directors Club Webinar

Audience x 120

The future of Voice of the Customer platforms

Financial Services Conference, One America Square London

Audience x 300

Customer Experience Management

The Executive Network Annual Congress

Royal Garden, London

Audience x 150

Retail Design Expo

Olympia, London

Audience x 100

Engaging the Digital Customer

The Dorchester, Mayfair, London

Audience x 75

Evolution of ‘in-store’


Audience x 400

Customer experience directors workshop

Warwick University

Audience x 90

Customer experience

Webinar, Rant & Rave

Audience 500+