Keynote Speaking

As an experienced and highly rated speaker, I have had the opportunity to present at numerous industry events to large audiences and have consistently received exceptional feedback, with a rating of 4.5 out of 5 stars.

My latest speaking engagements:

Historic Speaking engagements:

Keynote Presentation

Euopean Customer Centricity Awards

Keynote Presentation

A co-innovation program focused on continuous improvement

Always there to serve you

Rethink Podcast


With a global audience of over 25,000

IMRG Delivery Week

Industry webinar

Audience 100+

X4 Summit 2020 

Salt Palace Convention Center, Utah, USA (Postponed)

Audience 16,000+

Kantar & Post Office: The journey to customer centricity

Audience 500+

Qualtrics X4 Experience Management

The O2, London

Audience x 2000


Journey Mapping for improved Customer Experience

Audience x 50

Engaging Multi-Channel Journeys

Customer Experience Conference, One America Square London

Audience x 250

Future of Public Service Communications

Westminster City Hall, London

Audience x 70

Customer Experience Management

The Ambassador’s of Belgium's Private Residence

Audience x 50

Customer experience Measurement

Directors Club Webinar

Audience x 120

The future of Voice of the Customer platforms

Financial Services Conference, One America Square London

Audience x 300

Customer Experience Management

The Executive Network Annual Congress

Royal Garden, London

Audience x 150

Retail Design Expo

Olympia, London

Audience x 100

Engaging the Digital Customer

The Dorchester, Mayfair, London

Audience x 75

Evolution of ‘in-store’


Audience x 400

Customer experience directors workshop

Warwick University

Audience x 90

Customer experience 

Webinar, Rant & Rave

Audience 500+