Welcome

CX Leader of the Year 2020. Eminent Customer Experience Management strategist and Business Transformation expert with a unique value proposition spanning sales, operations, technology, culture change and innovation. Non-executive Director, Keynote speaker and Founder of the XMcentric.com family of brands.

Watch my presentation at WorkDifferent. A global event with over 25,000 attendees.

My Professional Experience

I have an intentionally broad experience base, alowing me to engage with multiple business areas. Read more about me and my experience.

My Speaker Engagements

I am a highly rated Key Note Speaker having presented at multiple high profile, international, large scale events, with an average delegate rating of 82%. Read more