Named CX Leader of the Year, James is a highly skilled Customer Experience Management strategist and Business Transformation expert, known for his ability to bring together sales, operations, technology, culture change and innovation in a unique and valuable way. In addition to serving as a Non-executive Director, he is also a sought-after keynote speaker and the founder of the XMcentric.com family of brands.

My Professional Experience

I have a diverse set of skills and experiences that enable me to thrive in various business environments. To learn more about my background and expertise, please read on.

My Speaker Engagements

As an experienced and highly rated speaker, I have had the opportunity to present at numerous industry events to large audiences and have consistently received exceptional feedback, with a rating of 4.5 out of 5 stars. Read more