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I am a Customer Experience expert and business transformation leader with experience in Retail, Sales & Business Development, Operations, Innovation, Digital Introduction & Adoption, Culture Transformation and Programme Management.

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My Professional Experience

I have a very diverse range of professional experience including Customer Experience, Sales and Business Development, Retail Operations. Please see my about me and Experience pages for details. Read more

My Speaker Engagements

I am a highly rated Key Note Speaker having spoken at multiple high profile, large scale events, with an average delegate rating of 82%.

Simple, free sentiment analysis

Choosing the right Voice of Customer supplier

How to brand your team, simply

Should your next strategy be an old one?

Journey Mapping to improve Customer Experience

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