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I am a Customer Experience expert and business transformation leader with experience in Retail, Sales & Business Development, Operations, Innovation, Digital Introduction & Adoption, Culture Transformation and Programme Management.

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My Professional Experience

I have a very diverse range of professional experience including Customer Experience, Sales and Business Development, Retail Operations. Please see my about me and Experience pages for details. Read more

My Speaker Engagements

I am a highly rated Key Note Speaker having spoken at multiple high profile, large scale events, with an average delegate rating of 82%.

How to create a FREE Voice of Customer System

5 Facts about Customer Experience management

The Experiential High Street

Simple, free sentiment analysis

Choosing the right Voice of Customer supplier

How to brand your team, simply

Should your next strategy be an old one?

Journey Mapping to improve Customer Experience

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